VKY
Keith Inch
ChairmanForty years setting up and growing businesses in technology and customer service. Believes success comes from the best technology, a tried and tested team, and always putting the client and their customers first.
People
A culture people stay for.
A diverse workforce across continents, attrition among the lowest in our industry, and leaders who know every team by name. It is why our clients’ customers speak to experienced people who care.
Our culture
What makes VKY different to work for.
- 01
A workforce as diverse as your customers.
Our colleagues bring different backgrounds, languages and life experience. That range is a strength on every call.
- 02
People stay.
Our attrition is among the lowest in the industry, and our colleagues stay with us for years. Experience and knowledge stay in your contact centre.
- 03
Skill is rewarded.
Pay rises as people take on broader, more skilled work, and we look within first for team leaders, quality specialists and AI roles.
- 04
Leaders are on the floor.
Our founders and senior leaders spend their time with the teams, not only in meeting rooms.
- 05
We enjoy the work.
We take it seriously and we have fun doing it. Colleagues come to feel part of our clients' organisations.
When colleagues join us
They stay too.
Many of our clients' colleagues join us from an existing operation, in the UK and in South Africa. They meet their new leaders early, their terms come with them, and from the first day they have training, recognition and a route to progress.
In practice · One lender, before VKY
When a team of 50 colleagues moved to a contact centre our leaders ran, they designed a new way of scoring quality with the team and coached against it every week. Quality outcomes improved, and the team stayed.
What it means
Why our culture matters to you.
For your customers
They speak to experienced people who know your business, who are well looked after and who enjoy their work.
For your organisation
Knowledge stays in your contact centre instead of leaving with each new wave of recruitment.
For our colleagues
A place to build a career, with leaders who are present and room to grow.
Leadership
The people who lead VKY.
Martin Dodd
Chief ExecutiveMore than 25 years leading UK contact centres. Sits alongside clients’ boards and works through challenges with them.
Rod Stuart
DirectorSets VKY's direction and helps clients see where customer service is heading. A passionate champion of the culture that makes great teams.
Stephen Coia
Client Solutions DirectorBridges operations and technology. Leads client onboarding, then works with both teams to redesign the service with AI, for a lower cost to serve or acquire and no compromise on customer service.
David McGowan
Operations DirectorLeads operations across the UK and South Africa, so every live service runs to the standard clients expect, every day. Works with our technology team to make sure improvements work on the floor.
Robert Adie
Chief Technology OfficerLeads VKY’s technology, from the RPA and conversational AI we deliver for clients to the systems that run our contact centres. Makes sure what we build works in the real world, on every shift.
Lucy Gilly
Corporate Affairs OfficerTakes care of the boring bits behind the scenes.
Our values
Before the process. Before the margin. Before the model.
We stand with our clients
Not opposite them at the table, and not only at the end of the phone. With them, in full understanding of their objectives and values.
We start with the person
We are a people business, with relationships at our core. Real people sit on the other side of every call.
We do not let the moment pass
When something matters, we act. We respond. We remain present.
Leadership is present
Our senior leaders are part of the day-to-day, not only the quarterly review.
To begin a conversation, write to info@vkyautomation.com. You will hear back from one of our founders.
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